Phone Master - Telephone skills training materials

Phone Master covers the following situations: :

The Handshake

Call Actions :

Hold

Transfer

Taking messages

Person not available

Reference material

Getting caller demographics

PC/laptop requirements:

Windows 98, ,XP or Vista. Sound card essential (external speaker optional)

Barrier Staff :

The learner as a barrier

Getting through barriers

Voicemail

Incoming calls :

Caller enquiries

Caller requests

Callers giving information

Caller Complaints :

Dealing with abusive callers

Dealing with upset callers

Dealing with demands for upward referral

Gathering information

Reaching agreement

Making outgoing calls :

Marketing by telephone

Getting appointments

Bad examples

PC/Lpatop requirements are:

Windows 98, XP or Vista. Note that the screen size is 800 x 600 but this does not have to be altered for the programme to work.

More about Phone Master....

You can get a free copy when you purchase our Effective Phone Skills Course CD


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